Warranty

When you purchase a product from us, the warranty period commences on the date of delivery. The warranty period is at least 2 years, or longer if the law of your country provides for this. Within this period, you can claim under the warranty in the event of a defect. In that case, the product will first be repaired, if possible. If repair is not possible, the product will be replaced with a new one.

Warranty process

The repair or replacement process is carried out in consultation with the manufacturer and coordinated by us. To be eligible for warranty, the product must have been properly maintained in accordance with the guidelines in the user manual supplied.

If a part becomes defective within the warranty period due to a manufacturing or material defect, and the product is still in the possession of the original owner, the part in question will be requested from the manufacturer free of charge. In most cases, we will also cover the labor costs. This only applies to parts covered by the warranty period. For some parts, the warranty expires after a normal period of use.

Replaced or repaired parts are covered by the same warranty conditions as the original product and for the remaining warranty period.

Exceptions to warranty

Wear parts such as upholstery, zippers, brake cables, brake levers, and brake pads are not covered by the warranty, unless the wear is demonstrably the result of a manufacturing defect.

In addition, no warranty is provided in the following cases:

• Insufficient maintenance or use of unsuitable parts contrary to the manufacturer’s instructions;
• Damage caused by careless use, accidents, or misuse;
• Modifications to the product or parts that deviate from the original specifications;
• Repairs carried out without consulting an authorized service partner.

Liability

Parvum is not liable for consequential or incidental damage resulting from a warranty claim. The warranty only applies during the original warranty period. Any modifications to the product will void the warranty completely.

Repairs under warranty or repairs at the customer’s request

In the unlikely event that your product needs repair, we can take care of it for you. All products we sell are covered by a “carry-in” warranty. This means that you are responsible for ensuring that your product arrives at our workshop.

In general, the repair process is as follows:

• You send us a photo or video of the defect so that we can assess how best to help you. Always include a photo of the serial number, as the manufacturer needs this to process a warranty claim.
• If your product needs repair, we will consult with the manufacturer to determine how the product can be restored to good condition.
• The repair may be so simple that we send the parts to you. In that case, you or a handy friend can carry out the repair yourself. We will, of course, always consult with you first.
• If you do not want to send the product to us, for example because you no longer have the box or because you cannot be without your product for that long, you are welcome to visit our workshop by appointment.
• You are responsible for ensuring that the product arrives at our premises undamaged. If you would like us to send you a shipping box because you have thrown away the original box, we can do so, but there will be a charge for the box and for the shipping costs to send it to you.
• If you have returned a product to us under warranty and it turns out that there is nothing wrong with the product, you will be responsible for the return shipping costs.
• For repairs in our workshop, it is advisable to make an appointment, otherwise we may not be able to help you immediately.
• We are unable to carry out repairs at your home.