Customer Service

Our two-minute Find your fit (opens in a new tab) quiz suggests the models that fit your height, your routes and your car. Rather talk it through? Call or WhatsApp us.

You can pay with PayPal, Klarna, Visa, Mastercard, Maestro, American Express. With Klarna you can also pay later or in instalments, where Klarna offers it.

Yes, for every model we sell: see Rollator Parts (opens in a new tab). Can’t find yours? Send us a photo and we’ll find it.

Rollators always ship free. Other orders ship free from €75.

Order on a working day before 15:00 CET and it ships the same day. In the Netherlands and Belgium it’s usually with you the next working day. Other countries are listed under Política de envío (opens in a new tab).

You get a track & trace email as soon as it ships. No email? Check your spam folder, or message us with your order number.

Send us a photo and we’ll sort it out, whether something is damaged or missing.

Yes. Try it at home, carefully and indoors first. Not right for you? Let us know within 14 days and send it back.

Yes. Let us know within 14 days, then you have another 14 days to send it back. Return shipping is at your own cost. Everything else is in our Política de reembolso (opens in a new tab).

We process your return within 10 working days of it arriving, then refund you.

You get 24 months’ warranty in the Netherlands and Belgium, and your legal guarantee everywhere else. Send us a photo or video and the serial number: often we simply send you the part. The conditions are on our Warranty (opens in a new tab) page.